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DATE ADDED: Tue 28/01/2020

2Nd Line Support Analyst

Nottingham, UK


JOB TYPE: Permanent, FullTime

SALARY: 25000 - 26500 - Shift allowance + numerous benefits

2nd Line Support Analyst – 3+ years Helpdesk / IT Support experience – Support on Apple Mac.
A 2nd Line Support Analyst with proven Helpdesk / IT Support experience supporting users on Apple Mac hardware and software and with expert customer service skills will join a respected Global brand at their Nottingham Head Office.
Key Requirements include:
• ITIL qualification at foundation level.

• 3+ years IT Helpdesk / IT Support.

• Supporting users on Apple Mac.

• Server and network support.

• Understanding of IOS, TCP/IP, DNS and DHCP.

• Server experience (2008,2012, 2016).

• Active Directory.

• Excellent customer service and communication skills.

• Flexibility to work on shift basis and to travel as required.

• Hold a UK driving License.
In this 2nd Line Support Analyst role you will provide 2nd line IT support; resolving support issues via helpdesk calls, email, direct communication and escalation as well as taking on larger internal support and IT projects.
A competitive salary will be offered with shift allowance and a great benefits package.