Service Manager (Catering Equipment)
Full Time, Permanent
North London
Up to £65,000 P.A (DOE) + Excellent Benefits + Company Car

In a nutshell…

We are seeking a hands-on Service Manager to lead and develop the service division of a leading catering equipment company. This is a pivotal role, overseeing a team of field service engineers and ensuring timely, high-quality servicing, repairs, and installations for clients across the UK.

The ideal candidate will have experience in service management, preferably within the commercial kitchen or catering equipment industry. You'll have a strong understanding of field operations, excellent communication skills, and a proactive approach to client engagement, team leadership, and customer service.

What's involved for the Service Manager…

Oversee day-to-day operations of the service department
Lead, support, and coordinate a team of field service engineers and service controllers
Manage scheduling and resource allocation for service, maintenance, and installation jobs
Act as a primary contact for key clients, ensuring exceptional service delivery
Conduct client meetings to discuss service performance, future requirements, and build long-term relationships
Negotiate and manage service contracts, SLAs, and warranty terms with both new and existing clients
Work closely with parts and inventory teams to ensure job readiness
Monitor service KPIs, job completion rates, and engineer performance
Identify trends in equipment issues and initiate proactive solutions
Support continuous improvement in service delivery, efficiency, and customer satisfactionWhat you'll need…

Proven experience as a Service Manager or in a senior service coordination role
Industry experience in catering equipment, commercial kitchen, or similar technical field
Strong team leadership and people management skills
Client-facing experience with a proven ability to build rapport, conduct meetings, and negotiate contracts
Excellent organisational and scheduling abilities
Ability to work under pressure and manage multiple priorities
Strong computer literacy and experience with service management systems
Clear, confident communication skills with clients, engineers, and stakeholdersBenefits for the Service Manager…

Monday to Friday
Competitive salary
Company pension scheme (10% combined contribution)
22 days holiday + 8 bank holidays (increasing with length of service)
Company car - Tesla
Ongoing career development and professional training
Supportive and collaborative team culture

Ready to take your service career to the next level? Apply now to join a market-leading catering equipment provider.

Applicants must have the right to work in the UK. Applications from outside the UK will not be considered.

3Sixty Resourcing Ltd is a recruitment partner specialising in Engineering, Technical, and Operational roles across the UK