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DATE ADDED: Thu 05/12/2019

Operations Engineer

Scottsdale, AZ, US


JOB TYPE: Permanent, FullTime

The Operations Engineering team is responsible for providing advanced level 3 support for the product suite that Limelight offers to internal and external customers. The core responsibility of the team is to ensure a stable and functioning network of servers and services for all customers. The position will generally interface with technicians, developers, customers and sales teams as an escalation point and a liaison between teams. Advanced knowledge of large-scale networking, http caching, streaming technologies, and nix administration is desired. Excellent customer service skills are also a necessary component of the job. This position will involve on-call support in a rotation setting and shift-based queue coverage. The Operations Engineering team is staffed 247 so you must be able to work 2nd/3rd shifts and weekends when asked. This position reports to the Operations Engineering Manager. Essential Functions: ● In depth troubleshooting of customer issues in a production environment. Occasionally join a live event bridge to help troubleshoot live with the customer ● Deliver and document solutions to resolve escalations from our NOC in the Limelight production service environment based on severity in a timely manner ● Properly document and escalate issues to Engineering and Development teams ● Be able to correlate system issues and alarms to provide feedback on problems that may occur in production ● Perform tier 3 level troubleshooting of linux/unix based systems and network devices. ● Maintain clear and easy to follow documentation when asked to or appointed as a subject matter expert ● Be willing and able to quickly learn and research technologies and information obtained from technical documents Qualifications: Experience and Education (minimums) ● 3 years direct hands on experience working in a support role ● 2 years of networking, computer science education or equivalent work experience ● 1 years troubleshooting network elements and protocols layer problems ● 1 years’ experience with Linux or Unix administration in an operations or help-desk environment ● 4-year technical bachelor's degree (preferred, or equivilent experience) ● Cisco CCNA ● Linux or Unix certifications ● 2 years working in a NOC and monitoring environment ● 2 years scripting experience Knowledge, Skills & Abilities ● Being comfortable with work from a command line interface ● Basic ability to read and write scripts(bash/perl/python) ● Knowledge of Unix or Linux administration troubleshooting methods ● Understanding of DNS systems and how they function ● Excellent time management and organization skills ● Excellent articulation and written skills ● Working knowledge of firewalls (ACLs), routers, switches, VLANs and BGP ● Experience with http web servers such as apache or nginx ● Knowledge of databases and ability to read and write database queries ● Understanding of BGP troubleshooting methods ● Advanced knowledge of TCP/IP and HTTP protocol ● Advanced knowledge of DNS administration ● Knowledge of streaming technologies and how they function (HLS/HDS/DASH/MSS/RTSP/RTMP) is preferred. ● Japanese, Italian, German, Spanish speaking skills a plus