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Date Added: Tue 18/05/2021

Field Service Support

South East, UK
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Job Type: Temporary

Salary: £10 - £11.71 / hourly

Temporary Field Service Support
Recruitment Agency reference: 7054040

Locations you will cover: North London/East London/Bristol/Reading

A position has arisen for a Field Service Support within a leading IT Software organisation. The role of Field Service Support will be responsible for providing on-site support and training to kiosk operators for a hardware replacement project of Outdoor Payment Terminal Solution (OPT).The role is paying £11.71 per hour via an Umbrella company. The successful candidate must have a clean UK licence. You will be given a company Van.

Hours - 5am - 1pm (7.5 hours including travel)

Expenses and accommodation available as you will be required to stay away Monday - Friday

Your duties will include:

  • Provide kiosk operators overview of the Outdoor Payment Terminal Solution (OPT)
  • Advise Kiosk operators on how to change paper rolls
  • Advise Kiosk operators on how to use OPT for payment and loyalty
  • Advise Kiosk operators on how to perform security checks (gate checks for foreign bodies)
  • Advise Kiosk operators on new site controller what is different (Network connectivity and fallback switches)
  • Liaise with the support desk on any go live issues
  • Work with other 3rd parties who are on site or providing to support (POS company)
  • Assist with delivering kit to/from site as required
  • Undertake other non-technical tasks as required by the business needs

The successful candidate should have:

  • Knowledge of EPOS/POS
  • Clean driving license
  • Excellent interpersonal skills
  • Basic technical aptitude
  • Good organisational skills
  • Customer service skills
  • Ability to work under pressure

If you are interested in this position or would like

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