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Date Added: Thu 05/11/2020

Project Manager

Nuneaton, UK
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Job Type: Permanent

Salary: £45000 / annually

The purpose of the Project Manager is to challenge the status quo, develop simple ways of working and simplify our business to deliver the continuous improvement agenda.

Ensure that Retail Operational processes are efficient, effective and as simple as possible, enabling store colleagues to deliver excellent customer service.

The Project Manager reports to the Head of Change and Continuous Improvement.

Main Responsibilities:

·       To deliver our Simplification Agenda and develop tools to embed across our store network

·       Challenge and Remove unnecessary processes that do not add value

·       Capture “as is” processes and develop “to be” processes  

·       Develop new and innovative ways of working for Processes and Procedures that are fit for our stores

·       Time and Motion study our processes that are fed into our Deployment Model

·       Liaise with Key Retail colleagues to ensure solutions that are fit for purpose are developed (RBMs/SMs etc)

·       Liaise with Key Retail functions to ensure the end goal will be achieved efficiently through the preferred approach

·       Develop communications that are simple, effective and efficient

·       Build strong relationships with key stakeholder across all business functions ensuring cross collaboration to deliver the best solutions for the business 

·       Review and analyse performance measures in all areas of the business and communicate trends to Head of Change and Continuous Improvement

·       To promote a One Team culture and mentality between our Retail Colleagues and our Store Support Centre


The Person

  • To display our values 'TIARA' in all aspects of the role
  • Be a positive ambassador for change
  • Effective and engaging written, verbal and presentation communication skills
  • Exhibit role model behaviours at all times
  • Be a team member, and ensure good working relationships across all areas of the business
  • Open, honest and transparent leadership style
  • Exhibit great stakeholder management skills
  • Ability to successfully prioritise workload in a fast paced environment
  • High levels of emotional intelligence, able to judge situations quickly and respond appropriately
  • Tactical thinking applied to problems and challenges
  • Not afraid to challenge the status quo
  • Flexible and adaptable approach with a positive 'can do' attitude
  • Strong focus on customer experience
  • Approachable, engaging, resilient, organised, motivated, articulate and professional
  • Delivery / output focused
  • Linkage with Deployment Function to ensure appropriate Wage Function by store

Technical Skills:

  • Project / Programme Management experience
  • All aspects of Microsoft in particular - Excel, Word, PowerPoint
  • Excellent planning and organisational skills
  • A logical, methodological
  • Ability to simplify our processes into simple staged processes
  • Ability to develop innovative ways to communicate to hundreds of colleagues - Apps / Guides / Visuals
  • Ability to understand complex
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