Managed Network Solutions - Account Director

Flexible UK location | Hybrid working

Package: Up to 70'000, based on experience + Bonus

Overview

An exciting leadership opportunity has opened for an experienced Account Director to oversee a portfolio of high-profile clients in the managed network solutions space. This role is ideal for someone with a track record of success in sectors such as retail, hospitality, and other large-scale multi-site operations, where dependable connectivity and service excellence are business-critical.

You'll act as the senior interface between customer organisations and internal delivery teams-ensuring exceptional service outcomes, commercial performance, and long-term value across the relationship lifecycle. This role suits someone who's both strategically minded and operationally hands-on, comfortable operating across a variety of stakeholders and delivery functions.

Key Responsibilities

Serve as the trusted lead contact for a portfolio of enterprise-scale clients across diverse sectors.
Build and sustain strong, strategic relationships with senior client stakeholders.
Ensure service alignment with evolving client goals, addressing any issues before they escalate.
Represent internal capability confidently, providing assurance and direction where needed.
Develop tailored account plans aligned with client roadmaps and wider business strategy.
Lead or support strategic bids, proposals, and formal procurement processes.
Facilitate smooth transitions between sales and delivery functions, staying engaged through delivery.
Use service and performance data to drive insights, improvements, and value delivery.
Guide and support a small, high-performing team across account management and client success roles.
Foster a culture of ownership, collaboration, and results-focused delivery.
Influence internal priorities to best support client satisfaction and business objectives.
Monitor account performance including revenue forecasting, profitability, and contractual compliance.
Work closely with finance and delivery partners to ensure commercial health and long-term sustainability.
Drive innovation and service evolution through continuous improvement initiatives.
Identify and progress opportunities to expand existing accounts through additional services or solutions.
Build compelling business cases for renewal and growth opportunities.
Explore adjacent or emerging market opportunities within your existing client footprint.

Experience Required;

Essential

Significant experience managing complex, enterprise-level client accounts within managed network or technology services.
Strong understanding of service delivery across large, distributed environments.
Commercial acumen with the ability to influence at both operational and board levels.
Proven relationship management and client retention skills.
Effective communicator and negotiator, comfortable in complex or high-stakes conversations.
Strong organisational leadership, with the ability to manage multiple priorities.Desirable

Exposure to sectors with distributed infrastructure such as retail, hospitality, or multi-location commercial environments.
Experience operating within or alongside managed services organisations.
Familiarity with modern network and connectivity solutions.ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process