Service Support & Administration Coordinator

Service Support & Administration Coordinator - Hatfield - £28,000 - £32,000 Per Annum

Package Overview - Service Support & Administration Coordinator

• Basic Salary: £28,000 - £32,000 per annum (Negotiable depending on experience)
• Full-Time, Permanent Position
• Working Hours: Monday - Friday, 08:00 - 17:00 (40 hours per week)
• Location: Hatfield

Company Overview - Service Support & Administration Coordinator

Our client is a well-established and highly respected independent security specialist with over 25 years of experience in delivering high-level security solutions. Known for their commitment to quality, innovation, and exceptional service delivery, they are seeking a highly organised Service Support & Administration Coordinator to join their growing team.

Service Support & Administration Coordinator - Role and Responsibilities

• Act as the primary point of contact for service and maintenance requests, logging jobs and coordinating engineer schedules
• Maintain clear and proactive communication with clients regarding service updates and appointments
• Prepare and manage essential documentation including RAMS (Risk Assessments and Method Statements), test sheets, and quotations
• Ensure all records and documentation remain compliant with industry standards and accreditations
• Support procurement activities including raising purchase orders, ordering parts, and managing stock requests
• Organise site permits and update client portals as required
• Coordinate travel and accommodation logistics for engineers working away from home
• Provide general administrative support to the service and management team to ensure smooth daily operations

Service Support & Administration Coordinator - Skills and Experience Required

• Previous experience in a similar administrative or coordination role within the Security Industry
• Strong working knowledge of Microsoft Office (Outlook, Word, Excel)
• Excellent organisational skills with the ability to multitask and prioritise effectively
• Strong communication skills with a professional and confident telephone manner
• Ability to work efficiently in a fast-paced environment and remain calm under pressure
• Willingness to undergo full security background checks

Benefits of this Service Support & Administration Coordinator Position

• Basic salary up to £32,000 per annum (DOE)
• 30 days annual leave (including bank holidays)
• Private healthcare (after successful completion of probation)
• Company pension scheme (after 3 months)
• Stable, supportive, and inclusive working environment
• Opportunity to join a well-established and growing organisation

Keywords:

Service Coordinator, Service Administrator, Helpdesk Coordinator, Security Administrator, Engineering Coordinator, Maintenance Coordinator, Service Planner, Scheduler, Security Industry, Office Administrator, Operations Coordinator, Facilities Coordinator