Job Title: Service Manager - Supported Living
Location: Tottenham
Salary: £35,000 per annum
Contract Type: Full-time, Permanent

About the Role:

We are looking for a compassionate, proactive, and experienced Service Manager to oversee the care and support of seven individuals living independently in self-contained flats within a supported living environment in Tottenham. This role is essential in ensuring that the people we support live fulfilling, safe, and person-centred lives.

Key Responsibilities:

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Coordinate day-to-day care and support for seven individuals, promoting independence and choice.

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Implement and uphold supported living regulations in line with person-centred practices.

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Provide effective support for people with learning disabilities, autism, epilepsy, and other complex needs.

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Identify and organise meaningful activities that improve the quality of life of those supported.

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Plan, monitor, and follow up on health care needs, including liaison with GPs, hospitals, and other professionals.

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Analyse incident reports, provide constructive feedback, and coach staff on improved approaches.

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Lead by example and build positive relationships with the people we support and the wider staff team.

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Maintain a strong understanding of CQC expectations and the Single Assessment Framework.

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Ensure legal compliance with all current health and social care legislation in a supported living context.

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Oversee health and safety processes, conduct risk assessments, and implement effective risk management strategies.

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Apply working knowledge of Positive Behaviour Support (PBS) and embed this in day-to-day practice.

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Supervise and manage a large team, including responsibility for appraisals, supervisions, performance management, and fostering high staff motivation and engagement.

About You:

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Proven experience in managing supported living services.

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In-depth understanding of care legislation, CQC frameworks, and safeguarding practices.

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Strong background in supporting individuals with complex needs.

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Skilled in team leadership, coaching, and performance development.

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Highly organised, with the ability to manage multiple priorities and respond to changing needs.

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Excellent communication and interpersonal skills.

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Proficient in health and safety processes within care settings.

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Committed to person-centred care and continuous improvement.

Why Join Us?

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Opportunity to make a real difference in people's lives.

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Supportive and inclusive team environment.

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Ongoing training and professional development opportunities.

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Competitive salary and benefits package.

To Apply:
Please send your CV and a brief cover letter outlining your experience and suitability for the role