Our client is looking for a Service and Maintenance Manager to lead the Service & Maintenance function, ensuring smooth day-to-day operations, driving efficiency, delivering excellent customer service, and identifying opportunities for growth and improvement. It would be highly beneficial if you come from a construction or engineering background.

Key Responsibilities:

• Lead and manage the Service & Maintenance team, ensuring effective scheduling and coordination of workloads (daily, weekly, monthly).
• Work closely with the Technical Manager to optimise resource allocation and overall departmental performance.
• Act as the main point of contact for clients after engineers’ visits, handling requests, queries, and complaints professionally.
• Oversee customer satisfaction monitoring, introduce improvements, and help retain long-term client relationships.
• Manage all aspects of department invoicing – ensuring accurate, timely issue of invoices and follow-up of overdue payments in collaboration with Finance.
• Oversee administrative systems and ensure smooth integration with finance platforms.
• Support stock management, compliance checks, and adherence to all relevant safety and regulatory requirements.
• Prepare method statements, risk assessments, and other compliance documents where needed.
• Track and update engineer job sheets daily and ensure supplies are ordered on time.
• Represent the business at client meetings, maintaining a professional and positive image.
• Oversee refurbishment and warranty contracts in coordination with Project Managers.
• Monitor and manage vehicle/asset tracking systems.
• Identify and pursue opportunities for departmental growth, including up-selling, cross-selling, and contract renewals.
• Work with Sales and Marketing colleagues to implement and maintain an effective marketing strategy for the Service & Maintenance function.
• Carry out bi-annual staff appraisals and support team development.
• Collaborate with other departments to provide support where required.
• Contribute towards driving product and service sales.

Experience and Skills Requirements:

• Strong organisational and time-management abilities, with the capacity to prioritise and multi-task.
• Excellent written and verbal communication skills, with confidence in client-facing situations.
• Team leadership experience, with the ability to motivate and manage staff effectively.
• High attention to detail and accuracy in all areas of work.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to learn/use service management software.
• Knowledge of compliance, health & safety, and risk management processes desirable.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.