Are you an experienced Field Service Engineer looking for your next career move?

Join a specialist manufacturing and dental technology company based in High Wycombe. We are looking for a skilled Field Service Engineer to support the installation, servicing, and repair of CNC milling machines, 3D printers, sintering furnaces, and other high-tech dental laboratory equipment across the UK.

This is a hands-on role for an engineer who enjoys variety, problem-solving, and providing excellent customer service while working with cutting-edge digital manufacturing equipment.

Role Purpose

As part of our technical service team, you will:

* Install, commission, and maintain advanced dental CAD/CAM equipment.

* Carry out repairs under warranty and service contracts.

* Minimise customer downtime and provide expert technical support.

* Play a key role in enabling dental laboratories to deliver world-class digital workflows.

Key Responsibilities

Installation & Commissioning

* Install, configure, calibrate, and test milling machines, 3D printers, and sintering furnaces.

* Train customers on safe use, daily care, and basic troubleshooting.

Maintenance & Repair

* Perform warranty service, fault diagnosis, and scheduled preventive maintenance.

* Troubleshoot mechanical, electrical, thermal, and software-related issues.

* Replace and configure motors, heaters, sensors, control boards, and similar components.

Customer Support

* Deliver outstanding on-site service and technical advice.

* Build long-term relationships and ensure customers get maximum performance from their equipment.

* Escalate complex issues and liaise with manufacturers when necessary.

Reporting & Administration

* Complete service reports, warranty documents, and installation forms.

* Track spare parts usage and maintain stock records.

* Provide feedback to improve products and service processes.

Skills & Experience

Essential

* Proven experience as a Field Service Engineer / Service Technician / CNC Engineer / Maintenance Engineer.

* Hands-on experience servicing CNC machinery, 3D printers, thermal equipment, or similar systems.

* Strong mechanical, electrical, and control systems troubleshooting skills.

* Ability to read and interpret technical diagrams and manuals.

* Excellent communication and customer service skills.

* Full UK driving licence willingness to travel extensively.

Desirable

* Apprenticeship, HNC/HND, or degree in Electrical/Mechanical Engineering, Mechatronics, or similar.

* Knowledge of dental CAD/CAM workflows and laboratory processes.

* Experience with additive manufacturing and furnace technologies.

* Familiarity with warranty service procedures and spare parts logistics.

Benefits

* £40,000 - £55,000 salary (depending on experience).

* Laptop, phone, company vehicle/expenses, and specialist tools provided.

* Full training manufacturer certification on supported equipment.

* Pension scheme, healthcare cover, and 21 days holiday bank holidays.

* Long-term career progression with a leading supplier in the dental technology and advanced manufacturing sector