Call Centre Manager
Based in North London
Permanent
Office based
£38-40K per annum based on experience

We are looking for a hands‑on Call Centre Manager who is comfortable answering calls as part of daily operations, especially while learning the role and supporting the team. This position offers a strong opportunity to grow within the company and expand our call centre services as we continue to develop.

About the Role

We're seeking an experienced, motivational Call Centre Manager who can lead our team to deliver outstanding customer service. You'll be responsible for day‑to‑day operations, coaching and developing staff, improving customer satisfaction, and ensuring our service runs smoothly and efficiently.

Key Responsibilities

Answer calls and provide front‑line support when needed
Lead, coach, and support call centre teams
Monitor performance and deliver regular reporting
Implement strategies to improve customer satisfaction and team efficiency
Manage staffing, scheduling, and training
Handle escalations and ensure high‑quality service
Help grow and expand the call centre function
Collaborate with other departments to enhance customer experienceWhat We're Looking For

Proven experience managing a call centre or customer service team
Strong leadership and communication skills
Ability to analyse data and act on insights
Comfortable leading by example, including taking calls
Passion for building and growing a team and serviceWhat We Offer

A supportive, friendly work environment
The opportunity to grow with the company and expand the service
Career development and leadership growth
Competitive salary and benefits
The chance to shape the future of our customer service teamJob Type: Full-time

Pay: £28,420.00-£40,550.01 per year

Benefits:

Company pension
Free parkingExperience:

Managing Call centre : 3 years (required)