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Date Added: Thu 07/09/2023

1St Line IT Support Technician

Thirsk, YO7, UK
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Job Type: Permanent, Full Time

Acorn by Synergie is currently searching for a 1st Line IT Support Technician to join a well-established, manufacturing business in North Yorkshire.

Working with a variety of users, the purpose of the role is to resolve or escalate technical issues in a prompt and professional manner.

As the first point of contact for all IT support queries, duties of the role will include:

* Respond to users' software or hardware queries via email or phone
* Identifying issues and talking the user through the required steps to resolve or escalate to the relevant teams when necessary
* Logging all calls and notes using a ticketing system to record progress and required actions
* Working with the IT Manager to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented
* Liaising with internal and external stakeholders
* Carrying out daily checks and system audits
* Involvement in small and medium-sized projects
* Always looking to improve knowledge and understanding across the various software and hardware technologies supported by the team

It is essential that the successful candidate has extensive experience in a helpdesk or customer support role, within a customer-facing environment.

Full-time, permanent (40 hours per week)
Hours: Monday to Friday
Salary: Negotiable depending on the knowledge and experience to offer.

Acorn by Synergie acts as an employment agency for permanent recruitment
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