Retail Store Manager Job Title: Retail Store Manager Reports to: Direct Retail ManagerDepartment: Direct RetailLocation: Shaftesbury StoreSalary: £35,000 - £38,000 per annum Bonuses: Quarterly bonuses of £500, with up to £1,000 in Q4Hours: 10am-5pm (Monday-Saturday), 10am-4pm (Sunday), approx. 1 in 3 weekends requiredContract Type: Permanent, full-time About the RoleWe are seeking a passionate and driven Retail Store Manager to lead our Shaftesbury store. This is a hands-on leadership role where you'll inspire a high-performing team, deliver exceptional customer experiences, and drive the commercial success of the store.If you're customer-oriented, commercially savvy, and thrive in a dynamic retail environment, this is an excellent opportunity to take ownership of a flagship store within a premium brand. Key Responsibilities

• Lead and motivate the team to achieve company KPIs while maintaining exceptional customer service standards.
• Create and manage staff rotas, ensuring payroll accuracy.
• Manage daily store operations, including cashing up, till reconciliation, and banking.
• Coach, develop, and support the store team through regular 1:1s and team briefings.
• Prioritise store objectives and develop strategies to maximise revenue.
• Organise in-store events, VIP days, and promotional activities in collaboration with the Marketing team.
• Create weekly business and performance reports for the Regional Manager.
• Oversee stock levels, liaise with merchandising teams, and maintain store presentation.
• Act as the first point of contact for customer queries, feedback, and escalations.
• Manage store social media activity to promote brand awareness.

HR & Health and Safety Responsibilities

• Ensure the store maintains 100% Health & Safety compliance.
• Act as the first point of contact for store security, alarms, and incident response.
• Maintain accurate and up-to-date H&S documentation.
• Support HR with onboarding, training, and offboarding of staff.

About You Education & Qualifications:

• Management/leadership qualifications desirable, but not essential.

Experience:

• Minimum 2 years of retail management experience, preferably within a premium or luxury brand.
• Strong track record in delivering commercial success in a retail environment.
• Proven leadership skills and experience in managing teams.
• Experience with Shopify POS desirable, but not essential.

Skills:

• Excellent communication and interpersonal skills.
• Strong commercial and numerical acumen.
• Confident with Microsoft Office, particularly Excel.
• Exceptional organisational skills and attention to detail.
• Proactive, resourceful, and adaptable in fast-paced environments.

 Personal Qualities:

• Passionate and energetic.
• Personable and approachable.
• Commercially savvy with a customer-first mindset.
• Reliable, self-motivated, and a strong team player.