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DATE ADDED: Thu 19/03/2020

Telecoms Team Manager

Maidstone, UK
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COMPANY: TALENTSPA LIMITED

JOB TYPE: Permanent, FullTime

SALARY: 25000

Telecoms Team Manager Location: Maidstone Salary: £25,000 Per annum plus bonus (OTE £30-£31k) Hours: hours a week Monday to Friday 9am until 5pm.
Due to an internal promotion Our Client is on the lookout for a Call Centre Team Manager to join their Telecoms department.
This is a fantastic role if you are someone with some management experience looking to take your next ; Who are We? Our client is second nature to them, with their talented team bringing a huge amount of experience, ingenuity and expertise to the table.
They offer comprehensive and advanced price comparison in the energy and telecoms sectors, helping a wide range of businesses offer successful switching whilst also helping consumers save money on their home services.
Your new role: As their Call Centre Team Manager you will coach, develop and manage a team of contact centre advisors who are responsible for price comparison and switching their customers telecoms providers.
What you could be doing:
•Line management of 5 Seniors who are each responsible for circa 10 advisors.

•Through the Senior Advisors, motivating and coaching inbound sales advisors to deliver sales and quality targets.

•Managing KPIs.

•Managing the delivery of weekly call coaching through the Senior Advisors and regularly observing these sessions to support the development of the Senior Advisors.

•Ensuring the Senior Advisors stay up to date with 1:1’s and team briefings.

•Completing the Senior Advisors yearly Personal Development Reviews (PDRs).

•Producing and analysing daily/weekly and monthly MI, drawing meaningful conclusions from the data and formulating plans/changes from the information gathered.

•Managing staff attendance.

•Investigating complaints that are reported against the call centre and delivering accurate documentation of the investigation outcome back to the quality team.
Why we want you: You will be a supportive leader that has ideally come from a call centre background (although this is not essential if you have strong management experience) and have experience motivating and coaching a team of salespeople.

•An organised multi-tasker that can work in a fast-paced environment.

•Confident using Excel and creating sales reports.

•Embraces change positively and adapts easily.

•Confident in your decision-making process, remaining determined and resilient in difficult situations.

•Clear communicator and building strong relationships with suppliers, customers and colleagues at all levels Why join them? You will be a part of an exceptionally high performing team who are motivated and dedicated to providing a fantastic service to their customers.
Our client is looking for people that share their values and their goals, who strive to be the best whilst energising those around them.
Our client focus on four things teamwork, excellence, development and innovation.
Benefits of the Telecoms Team Manager: When you start here, you’ll enjoy our suite of Company benefits.
Including 25 days annual leave + bank holidays, which increases to 30 days after 5 years, Pension membership, Income Protection, Private Medical Insurance, Healthcare Cash plan, Moving Day Leave, Wedding Day Leave and Paid Parental Leave, Enhanced Maternity, Paternity & Adoption pay with a returners’ bonus.
Plus, company-wide events every Summer and Winter and development as a standard part of their benefits offerings.
If you feel like you meet the above criteria of the Telecoms Team Manager, please apply now!
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