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Date Added: Sat 17/07/2021

Customer Service Advisors

Lichfield, UK
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Company: APPLY GATEWAY

Job Type: Permanent

Salary: £19000 / annually

People Solutions are operating as an employment agency we are an Equal Opportunities employer; we welcome applicants from all backgrounds.

Amazing opportunity to work from home for half the week and the other half in a fantastic office environment!

Our longstanding client is seeking experienced Customer Service Advisors to join their friendly team within a company who offer a superb work/life balance

Monday to Friday 9.00am - 17.30pm including 1 in 4 Saturdays 9.00am - 13.00pm - Please note the role will be split between home based and office based

Job Description:

Working for a multiple award winning Fleet Management Company.

Duties will include:

To correctly validate claim type (whether credit repair, third party or Policyholder Insurer) to ensure repair work is authorised appropriately
To verify all relevant and correct documentation is received to correct standard and recorded on the claim
To effectively monitor the timely processing of assigned motor claims to deliver agreed targets, customer expectations and business objectives
To liaise with external partners including Third Party Insurers, Policyholder Insurers, Solicitors, Referrers and Repairers with a view to progressing and actively managing the claim and positively influencing those involved
Maintaining effective contact with the customer keeping them updated and dealing with any issues or problems that may occur
To work in accordance with industry regulations and protocols which include GTA (General Terms of Agreement), and ABI (Association of British Insurers) guidelines, openly demonstrating an understanding of both, through accurate and timely decision making
To work with colleagues internally to present good quality recoverable claims
Observing and complying with GDPR.
To achieve objectives and targets set.
Carry out reasonable tasks as requested by your line Manager.

Previous office experience is essential. A professional telephone manner is essential with a confident approach and friendly disposition.

Please note. This role is 50% office based and 50% home based, training will be for 4 weeks full time based in Lichfield (non negotiable). Flexibility is required to attend the office more frequently. Please only apply for the role if you are flexible to do so. You own

Transport is desirable.

Are there any training/experience requirements?

Full training is provided

Own car is desirable

car park

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