Job Title: Service Delivery Manager
Location: Peterborough
Salary: Up to £45,000
Hours: Monday to Friday, 08:30-17:30
Hybrid Working: 1 day from home per week after probation

Employee Benefits Include:

Private Medical Cover with Bupa
Health Shield - Additional health and wellbeing support
Reward Gateway - Access to discounts and wellness perks
Enhanced Pension Scheme
Life Assurance
Holiday Buy-Back Scheme
21 Days Holiday + Bank Holidays (increasing with service)
Long Service Awards
24/7 Employee Assistance Programme (EAP)
Free parking
Flexible working (Hybrid) offered

About the Role
Interaction Recruitment is proud to be working with a prestigious Peterborough-based client to recruit for a newly created position: Service Delivery Manager - Operational Administration.

This is a fantastic opportunity for a confident and organised leader to improve collaboration, process consistency, and service quality across all operational admin functions.

Key Responsibilities

Lead and support the Helpdesk Administrator team, ensuring timely and high-quality service
Oversee the scheduling of engineer workloads and preventative maintenance
Monitor performance and ensure SLA adherence
Manage compliance documentation and key reporting (FRA, Gas, and Metering records)
Centralise workflows and drive consistency across all admin functions
Support and mentor team members to ensure a cohesive, high-performing unit

What We're Looking For

Proven experience in administration or service delivery management
Strong leadership and team development skills
Excellent organisation, communication, and problem-solving ability
Experience managing change and improving internal processes
A hands-on, proactive approach and ability to motivate others