Pension Administrator - DB, Defined Benefit
Permanent - 40 hours per week
Remote (100% WFH)
£27,000 to £42,500 (Depending on Experience) + Excellent Large Company Benefits
One of the UK's leading Pensions firms with 600 schemes and 6 million members is looking to recruit Pension Administrators with experience of Defined Benefit schemes to join their expanding team. The positions are fully remote working from home.
Main Tasks & Responsibilities
Pension Administrator - DB, Defined Benefit
> Provide excellent customer service in line with procedural and Service Level requirements.
> Process Change of Address, Name, Gone Aways, Outstanding premium letters and provide Valuation, Quotation and Projections, General Policy Details, General Policy Amendments/ Corrections, Wakeup Packs/Ad-hoc Packs, Record Mismatch/Suspense corrections, dealing with Multiple Exception reports.
> Answer member queries, including via inbound calls, address their inquiries with accurate information, resolving issues to ensure satisfaction, and maintaining detailed records of interactions.
> Adhere to Quality Management Systems and comply with regulations and policies from the Company and relevant regulatory bodies.
> Take ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
> Identify and report risks, complaints, and breaches immediately/within deadlines, to line management and/or the Operational Risk & Compliance Department.
> Work within set key performance indicators and quality standards.
Essential Skills & Experience
Pension Administrator - DB, Defined Benefit
• Pension administration experience, essentially with DB pension schemes.
• Proven experience in managing and handling inbound customer calls effectively.
• Experience with calculations, payments and authorising work.
• Excellent numeracy and data inputting skills.
• Computer literate with experience using IT systems (Word, Outlook, Teams).
• Excellent accuracy, attention to detail and quality management skills.
• Strong communication skills, including written communication skills in a variety of communication channels.
• Ability to work under pressure and towards tight deadlines.
• Strong team working ethic and ability to coach and guide other employees