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Date Added: Mon 07/06/2021

Lead Customer Advocate

Lynnwood, WA, US
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Job Type: Permanent, FullTime

Job Description

Why Join Spearhead Mobility?

Learn more, earn more! Join a growing company with start-up enthusiasm. Help us upend the wireless retail market as an exclusive AT&T partner. 

Teamwork, trust, service, mentorship, and empowerment — these are the qualities engrained in our family culture we're inviting you to join. Work with people who love their job, want to make a difference to others, and see unlimited opportunities in individual and team success! 


What is your role?

As a Lead Customer Advocate, you'll be responsible for their overall experience, providing wireless and entertainment solutions to our in-store and at-home guests. You will lead team members and operations when the Sales Manager is not available.

You'll get valuable hands-on training from mentors, advancement opportunities, base + commissions, bonuses, and a fun work environment!


As a Lead Customer Advocate, you will receive:

  • Competitive Compensation
  • Mentoring
  • Unlimited Commissions Potential (Yes: Unlimited!)
  • Performance based Cash Bonuses 
  • Annual Sales Trip 
  • 57% Discounts on AT&T plans up to 5 lines
  • Professional Development & Opportunities for Career Advancement
  • Medical / Dental / Vision
  • Paid Time-Off
  • 401K 
  • Health Saving Account (Employer contributions)
  • Life Insurance
  • Long-Term Disability (LTD) Insurance
  • Start-up / Family Culture
  • Employee Assistance Program (counseling on health and wellness, work life balance, and concierge services)
  • Corporate Discounts (concert & sporting event tickets, restaurants, hotels, gyms, childcare, rental cars, and more!)



  • Brainstorm and identify ways of increasing sales to meet monthly sales goals individually as a team
  • Welcome all guests in a professional and friendly manner both in-store, on the phone, and out in the field.
  • Cultivate an outstanding guest experience — provide guests with professional wisdom and advocate for the most appropriate products and AT&T solutions to meet their needs. 
  • Develop and maintain business relationships within the community. 
  • Participate and assist in marketing efforts to solicit and promote new business inside and outside of the retail store.
  • Assist with retail merchandizing, like completing product inventory, maintaining a world-class retail environment, and assisting with cashier duties.
  • Demonstrate integrity and respect when interacting with guests and co-workers.
  • Troubleshoot and diagnose wireless products through Service & Repair procedures.
  • Assist with other tasks and duties 



  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • Excellent communication, interpersonal, and effective problem-solving skills
  • Strong organizational, time management, and leadership skills
  • Professional, energetic, motivated, and positive attitude
  • Basic math, internet, and technology skills
  • Previous experience in sales, hospitality, restaurant, or service industry preferred.
  • Availability of flexible scheduling to include days, evenings, and weekends
  • Good driving record & reliable transportation
  • Excellent references; must pass a background check.
  • This position involves sitting, standing, walking, reaching, bending and light to moderate lifting

Apply Now