M4 Recruitment are working with a leading distributor who have a new vacancy for an administrator to work in the Customer support team.

Main duties :

* Processing customer's orders via email and phone, with speed and accuracy.

* Provide the customer with support on their products, offering solutions when needed and enhancing the customer experience.

* Resolve customer enquiries efficiently.

* Coordinating with the relevant people/departments, creating strong working relationships.

* Manage and maintain customer accounts, ensuring all records are up to date.

* Handling complex customer complaints, ensuring a resolution is provided and communicated effectively to the customer.

* Contacting customers to request outstanding payments and purchase orders to ensure there are no delays with order fulfilment.

* To ensure KPIs (Key Performance Indicators) are met and you are working to achieve the overall team performance targets.

Key Skills:

* Strong communication skills both verbal and written.

* Excellent attention to detail.

* Ability to work well in a team.

* Multitasking skills and good organisational abilities.

* Computer literate, able to use CRM (Customer Relationship Management) tools and Microsoft packages such as outlook.

* Able to learn and develop knowledge on our products and services

* The ability to problem solve

This is a permanent role working Monday to Friday (Apply online only)

M4 Recruitment is an employment business and operates as an equal opportunities employer. Authority to issue an advertisement in respect of the above mentioned position has been obtained from the hirer concerned