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Date Added: Tue 17/01/2023

Process Assistant

Bassaleg, NP10, UK
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Job Type: Permanent, FullTime

Salary: £21500/annum

Do you have amazing attention to detail and are experienced in administration? If so, then keep on reading!

We are currently looking for someone to assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities.

We do have a hybrid working policy so with this in mind, it would be usual for you to be in the office in Newport 2 days a week and then working from home the rest of the week!

What you'll be doing:

* Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions, along with a high level of attention to detail and an understanding of GDPR and DPA.

* Learn the procedures and understand parameters of producing a quality output.

* Process work to the defined level of quality.

* Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.

* To schedule and prioritise allocated work daily.

* Distribute information and when required, work to the other team members or groups.

What you'll bring:

* Attention to detail

* Knowledge of DPA 2018 and GDPR

* Able to work in a team or other structured environment.

* Articulate and able to maintain good relationships with colleagues and clients.

* Delivers a high-quality customer service in a professional manner, creating trust and confidence.

* Excellent communicator.

It would be great if you had:

* Able to follow process

* Numerate.

* Ability to navigate around and understand use of relevant systems

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment type: Permanent
Location: Newport
Security Clearance Level: SC
Internal Recruiter: Dan
Salary - £21,500

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about our company?

The company was established as a joint venture between the Cabinet Office and Sopra Steria Ltd, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York.
As a trading name of Shared Services Connected Ltd, SSCL has established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across government and public sector.

Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board
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