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DATE ADDED: Wed 17/10/2018

Retail Store Manager

Wichita, USA
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COMPANY: WIRELESS LIFESTYLE

Job Description

JOB PURPOSE:

The Retail Sales Manager is responsible for providing leadership and training to the in-store associates at their location; ensuring that customer service and sales goals are understood and met. This role will be responsible for executing personal sales goals and driving the overall sales of the store. The SM will ensure operational tasks are completed in store and maintain a welcoming presence to their location. This role will serve as the first point of contact and owner of knowledge and decision-making for their assigned location. As a manager, you will also participate or lead in interviewing, outbound activities, company projects, meetings, and new hiring training.

ESSENTIAL FUNCTIONS OF THE POSITION:

  1. Greet incoming customers; establishing the customer experience culture with associates

  2. Meet and exceed personal performance objectives and overall sales goals

  3. Provide solutions and suggestions to customers’ based on their needs

  4. Participate and manage regular outbound activities with store associates

  5. Coach, develop, and motivate your sales team on personal and professional goals

  6. Complete regular sales and operational store duties, not limited to cleaning, stocking, customer calls, counting inventory, tag changing, store layout changes

  7. Adhere to company policies by ensuring accuracy, completion, and security with all sales and operational paperwork

  8. Remain updated on training and new information from company and Sprint partners; attending all meetings

  9. Lead and facilitate store team meetings

  10. Participate in recruitment efforts to ensure complete staffing; complete new hires onboarding procedures

  11. Complete store opening and closing duties

  12. Maintain high customer service scores

  13. Complete diagnostic services and next step instructions for customers

  14. Serve as the communications lead for assigned location

  15. Additional tasks as assigned

QUALIFICATIONS:

  1. High school diploma or equivalent. 2 year degree preferred

  2. Previous retail sales management experience; minimum 1 year preferred

  3. Reliable transportation to accommodate immediate or advance notice of presence

  4. Flexible schedule of availability to support traditional retail hours that include days, evenings, weekends, and holidays

  5. Strong communication skills with the ability to read and write the English language

  6. Basic mathematical skills; ability to use a calculator

  7. Ability to use and operate basic functions of a computer, including Microsoft Office

  8. Excellent organizational and problem solving skills

  9. Ability to multi-task in a fast-paced environment

Company Description
JOB PURPOSE:

The Retail Sales Associate is responsible for providing an outstanding customer experience, meeting the needs of our customers by providing solutions to their service and product needs, and achieving personal sales goals. The Sales Associate will participate in outbound activities that market our brand and products to bring in new customers as well as continue to maintain relationships with existing customers. Sales Associates are trained and prepared to answer service and product questions, walk every customer through their decision-making process, and build a personal and professional brand that brings them success!

ESSENTAIL FUNCTIONS OF THE POSITION:

1. Greet incoming customers; establishing the customer experience upfront

2. Meet and exceed key performance objectives and monthly sales goals

3. Perform as the sales consultant to determine solutions and options for customers based on personal or business wants and needs

4. Participate in regular outbound activities that promote new customer activity

5. Complete regular sales and operational store duties, not limited to cleaning, stocking, customer calls, counting inventory, tag changing, store layout changes

6. Adhere to company policies by ensuring accuracy, completion, and security with all sales and operational paperwork

7. Complete store opening and closing duties

8. Maintain high customer service scores

9. Complete diagnostic services and next step instructions for customers

10. Additional tasks as assigned

QUALIFICATIONS:

1. High school diploma, or equivalent

2. Previous retail experience; 6 months preferred

3. Previous sales experience, preferred

4. Reliable transportation to accommodate immediate or advance notice of presence

5. Flexible schedule of availability to support traditional retail hours that include days, evenings, weekends, and holidays

6. Strong communication skills with the ability to read and write the English language

7. Basic mathematical skills; ability to use a calculator

8. Ability to use and operate basic functions of a computer, including g Microsoft Office

9. Excellent organizational and problem solving skills

10. Ability to multi-task in a fast-paced environment

BENEFITS:

· Competitive base pay with monthly commissions

· Health, Dental, Vision benefits

· 401K with company match

· Paid Time Off

· Phone service discount

· Sales perks

PHYSICAL DEMANDS:

· Must be able to stand for long periods of time (typically 9 hours a day)

· Must be able to lift up to 25 pounds


Role: Retail Store Manager
Job Type:
Location: Wichita,

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