Customer Care Administrator - Logistics
Location: Biggleswade
Salary: up to £26,000
Hours: Monday to Friday, 9:00 AM - 6:00 PM

We're looking for a friendly, organised, and customer-focused Customer Care Administrator to join a busy logistics team in Biggleswade. This is a hands-on support role where you'll be the key point of contact for customer queries and delivery updates, helping ensure orders arrive on time and customers stay informed every step of the way.
You'll handle incoming enquiries, update customers on their orders, work closely with transport teams, and help keep everything running smoothly. If you enjoy helping people, can juggle multiple tasks with ease, and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

Support a portfolio of client accounts with day-to-day delivery and order updates
Communicate clearly with customers via phone and email - around 15 key contacts per account
Handle delivery queries, shipment updates, and customer concerns with professionalism and care
Book deliveries and collections, coordinating with transport providers and internal teams
Update systems with order and delivery information accurately and in a timely manner
Help resolve any issues or delays quickly, keeping the customer informed
Liaise with UK-based showrooms and internal teams to ensure a smooth customer experience
Maintain records of shipments and prepare basic documentation for deliveriesThe Candidate

Experience in logistics, transport, or customer service with a logistics focus
Confident using systems and booking deliveries or working with hauliers
Excellent communication skills - written and verbal - and a friendly, professional approach
Strong attention to detail and able to manage multiple tasks at once
Proficiency in Microsoft Office, especially Outlook and Excel
A calm, proactive team player who enjoys helping customers and solving problems
French language skills are a bonus but not essential