Job Title: Area Maintenance Manager & National Hospitality Lead (Retail FM)

Location: Northern Ireland (regular travel across NI, ROI & the UK)

Contract Type: Permanent

Working Hours: 40 Hours Per Week

Salary: £45k - £50k (DOE) + £5,700 Car Allowance + Annual Bonus

A Unique Opportunity to Lead, Influence & Deliver Nationwide

Ready to take your FM career up a gear? We have a unique role that combines regional responsibility for Northern Ireland & Republic of Ireland and national leadership of our Hospitality function across the UK. You'll be the trusted face of City in NI & ROI — working hand-in-hand with our partners in NI, ROI to keep our retail estate running like clockwork — while driving best-in-class hospitality support for every store café and food area we maintain across the whole UK.

What Makes This Role Stand Out?

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Regional & National impact- You'll lead maintenance delivery locally and set the standard for hospitality support nationwide.

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Be our face on the ground - Regular travel across NI, ROI, and the UK — visiting sites, building relationships, solving problems first-hand.

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Champion our customer promise - From maintenance to hospitality equipment, you'll make sure stores and cafés deliver the experience customers expect.

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Freedom to make it better - Spot issues, fix them, influence suppliers — you'll have the trust and backing to make change happen.

What You'll Be Doing

Managing a team of 3rd-party subcontractors for Planned Preventative Maintenance (PPM) and Reactive Maintenance in NI & ROI.

Acting as the primary point of contact for these 3rd Party partner, store managers, and City in your region.

Leading the Hospitality Services element across the whole UK retail estate — from maintaining equipment to improving service standards.

Chairing meetings with suppliers and partners to tackle issues and agree solutions.

Analysing data, trends, and budgets — turning insight into clear actions.

Ensuring compliance with all legal, safety, and service-level standards.

Travelling regularly — you'll be on the move, building relationships and driving standards.

Who We're Looking For

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A confident communicator and relationship-builder — you're credible with senior stakeholders and frontline teams alike.

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A problem-solver who thrives on ownership — if there's an issue, you don't just flag it, you fix it.

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Data-savvy — you can analyse, interpret, and present information to make decisions and drive improvement.

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Experienced in Retail FM, Hospitality Maintenance, or a similar multi-site environment.

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Willing to travel regularly and stay visible to our partners, stores, and suppliers across the UK.

Why Join Us?

This isn't just another FM job — it's a chance to shape how we deliver maintenance and hospitality services for one of the UK's biggest retail brands. You'll build partnerships, lead improvements, and make a visible difference to the stores and cafés that millions of customers use every week