Key Responsibilities

2.1 MultiCategory Transformation Leadership

• Lead Groupwide transformation across GSE, Ground Handling, Hotel and Transport, Lounges procurement categories.

• Drive consistency, efficiency and commercial discipline across all IAG airline procurement functions.

• Build and embed new operating models, governance structures and standardised processes.

• Unlock and prove CASK benefits associated with disrupted passengers across the Group, spanning hotels, transport and meal vouchers, to reduce EU261 exposure while improving customer experience.

• Lead the digital transformation of duty travel across IAG airlines

• Lead GSE procurement transformation to implement predictive, dataled asset management.

• Act as the primary business partner link between Innovation, Transformation and Airports Procurement.

• Provide agile, shortnotice support to highprofile, highvalue projects requiring senior intervention.

2.2 Hotels & Transport Category Transformation

• Design and implement crossairline disruption solutions that optimise spend, improve consistency of service and deliver demonstrable financial and customer outcomes.

• Lead the digital transformation of duty travel across IAG airlines, standardising processes, increasing transparency and control, and driving cost benefits through automation, demand management and supplier optimisation.

2.3 Lounges Transformation & RASKforCASK Enablement

• Enable transformation in Lounge operations to support RASK for CASK.

• Support supplier consolidation to increase efficiency and improve customer experience.

• Standardise contracting, service models and delivery frameworks across lounges.

2.4 GSE Transformation & Digitalisation

• Lead GSE procurement transformation to implement predictive, dataled asset management.

• Introduce digital tools, analytics, automation and supplier performance frameworks.

• Transition the function from reactive asset management to proactive, insightsdriven procurement and lifecycle control.

• Identify synergies across group for GSE including spec review

2.5 Innovation, Transformation & Automation Partnership

• Act as the primary business partner link between Innovation, Transformation and Airports Procurement.

• Develop and govern a joint innovation and automation roadmap, aligning technology, data and supplier strategy.

• Convert innovation concepts (e.g., IoTenabled GSE telemetry, automated service triggers, digital supplier scorecards) into procurement initiatives that drive material cost benefit.

• Ensure suppliers and airline stakeholders align to the innovation roadmap and deliver against digital performance expectations.

2.6 Stakeholder & Supplier Leadership

• Build trusted relationships with senior stakeholders across all airlines and Group functions.

• Navigate differing airline priorities, facilitating alignment and driving collective outcomes.

• Lead difficult conversations regarding performance, tradeoffs and crossairline priorities.

2.7 Strategy, Insights & Governance

• Develop transformation roadmaps with clear milestones, benefits and accountability.

• Design and oversee dashboards, KPIs and financial models for transparency and performance tracking.

• Embed strong governance to ensure delivery discipline, risk management and benefits realisation.

2.8 Flexibility & Rapid Deployment

• Provide agile, shortnotice support to highprofile, highvalue projects requiring senior intervention.

• Rapidly mobilise into urgent workstreams to stabilise, accelerate or unblock progress.

• Rebalance workload dynamically to support organisational priorities without losing delivery momentum.