Head of Operations & Business Improvement 
Colchester - Hybrid working 
Permanent
Competitive salary 

We are recruiting a Head of Operations & Business Improvement to provide strategic leadership across planning, governance, compliance, and operational performance within a growing service-led organisation.  This is a senior leadership role, reporting directly to the Divisional Managing Director, and working closely with Heads of Delivery and Sales to ensure the business has the capability, controls, and performance frameworks needed to deliver operational commitments, meet budgets, and support long-term growth.

The Role
You will take ownership of operational governance, performance management, and resource strategy, ensuring the organisation operates efficiently, compliantly, and at scale. Your focus will be on strategic oversight, KPI performance, and continuous improvement to improve the overall business running.

Key Responsibilities
Define and lead the planning framework, service model, and performance standards
Set, monitor, and drive KPIs across operational and service delivery functions
Identify operational risks and develop mitigation strategies with senior leadership
Drive governance, controls, and continuous improvement 
Act as a strategic partner to Deliver Sales, supporting decision-making and cross-functional alignmentAbout You Essential:

Senior leadership experience within operations, service delivery, or operational improvements
Been hands on in a role driving Change management 
Proven experience managing capacity, resources, and operational risk
Confident influencing senior stakeholders and leading cross-functional teams
Commercially aware with a clear understanding of financial and operational impactDesirable:

Experience within engineering, technical services, or facility management environments
Knowledge of compliance, Health & Safety, and operational best practice
Exposure to continuous improvement or operational transformation initiativesIf you feel this is a role for you then apply with your most recent CV