Lead Fire and Security Service Co-Ordinator - Southend-on-Sea - £32,000
 
My client is a well-established and reputable fire & security service provider who covers London and the home counties. They are now seeking a lead service co-ordinator to join their team.
 
Salary Package:

£28,500 - £32,000
Mon-Fri, 8am - 5pm
20 Days Plus Bank Holidays, Birthday Off (1 additional day per years' service)
Onsite parking
 
Duties:

Leading and overseeing coordinators
Carrying out duties of Service Coordinator where required
Organising & scheduling the field engineers on a day-to-day basis
Answering emails & telephone calls from both customers and internal colleagues
Regular reports/activities relating to specific clients, including attending client meetings
Administrating job reports from the field engineers ensuring worksheets are correct and checking them with attention to detail
Dealing with escalations relating to the service department - both internal and external
Carrying out return to work meetings, probation reviews and development review meetings alongside the service manager
Working closely with all members of the operations team
Working closely with the service managers to provide a high level of customer service to all accounts
When required, assist with recruitment for office roles within the department - consisting of CV reviews, teams' interviews and face to face interviews
To provide cover to colleagues in the operations department when the need arises
 
Person Specification:

Excellent organisational skills.
Strong oral and written communications skills.
Willingness to be a team player, with the ability to work flexibly across different work areas.
Great problem-solving skills.
 
Preferred Experience:

Previous experience working within a Fire & Security company, alternatively experience working within the FM sector.
 
Please Contact
Georgie Thain

(phone number removed)