Resident Liaison Officer (RLO)

Permanent Position | Property Services

Location: Manchester
Salary: £30,000 per annum
Start Date: ASAP
Working Hours: Monday to Friday, 8:00am - 4:30pm

About the Role

We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Manchester. This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction.

As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.

Key Responsibilities

Act as the primary liaison between residents, the Scheme Manager, and the client

Build strong relationships with residents and address concerns professionally

Monitor, manage, and resolve resident complaints effectively

Work closely with the Site Project Manager to maintain clear communication on site

Coordinate and deliver social value and community engagement events

Collate and analyse customer satisfaction surveys

Support conflict resolution and ensure minimal disruption to residents

About You

Minimum 2 years' experience as a Resident Liaison Officer (or similar role)

Strong customer service and communication skills

Confident dealing with residents in live environments

Organised, proactive, and able to manage sensitive situations professionally

Experience within property services or construction is highly desirable

What's on Offer

Permanent role

Competitive salary of £30,000 + car allowance

Consistent working hours

Supportive team environment with long-term project stability

How to Apply

If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information.

Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester