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DATE ADDED: Wed 10/10/2018

Customer Relations Advisor

DA9, UK
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JOB TYPE: Permanent

SALARY: £23000/annum

Our client is looking for a Customer Relations Advisor to join their ever-growing team. You will need experience of dealing with customers over the phone, handling objections and complaints. Duties for the Customer Relations Advisor: * Accurate capture and registration of complaints, ensuring all internal processes and procedures are adhered to until the complaint is finalised * Working with customers to understand the complaint and ensure the right solutions are sought * Taking ownership of the allocated cases from initial registration and keeping customers up-to-speed with progress through to finalisation * Escalating challenging cases to the Manager in a timely manner (particularly where legal advice may be required) * Delivering a best in class customer experience in line with the Company Vision, Mission and Core Values * Working within a team environment, building relationships and rapport with both colleagues and customers * Ensuring compliance with appropriate legislation and regulatory bodies and adhering to Company’s policies and procedures * Assisting in the continuous development and implementation of systems, procedures and policies for complaints * Overcoming barriers to acceptance using developed interpersonal and communication skills * Participating in the reporting of and learning from complaints including - trend analysis, providing feedback/reports to the relevant departments, participation in ongoing programmes of training and development in relation to the complaint handling processes * Written and telephonic liaison with various parties during the execution of duties, and tailoring our communication to the party we are liaising with Personal Spec for the Customer Relations Advisor: * Exceptional communication and problem-solving skills * Ability to remain calm under pressure and professional at all times * Inquisitive, a good listener and solution provider * Tactful and yet assertive, with strong negotiation skills * Ability to work to tight deadlines * Numerate (to explain payments, financial terms etc) * Must be able to work well as part of a team or as an individual Hours: 9am – 5pm Salary: £23,000, increasing to £25,000 after probation Benefits: Pension, insurances and annual bonus
Role: Customer Relations Advisor
Job Type: Permanent
Location: DA9, Kent,

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