SF Recruitment are working with a business based in Birmingham who are looking to recruit a Head of Strategic Relationship Management
Hybrid working
£70,000 - £75,000

Main responsibilities and key activities
Functional Leadership: SRM will be a new function within the business, which will touch most areas of the business. This is a high-profile role on behalf of the business which will deliver high-quality, sustained, proactive strategic business engagement. The Head of SRM will be the de facto functional lead responsible for the provision of a professional and high-quality service delivery.

SRM Operational Oversight: The Head of SRM will oversee a direct report SRM delivery team as well as having 'dotted line' functional oversight of the SRM relationships delivered by the Investment Sector Team and Partners West Midlands partnership programme. It is expected that the Head of SRM will also directly manage a portfolio of priority SRM relationships.

Systems & Processes: Lead the further development and refinement of SRM systems and processes. These will continue to be honed and developed through close working relationships with colleagues in the BI/CRM team.

KPI Delivery and Accountability: The Head of SRM will be accountable for the delivery of agreed service levels. Collaborating with colleagues and harnessing the CRM system a robust set of measures will need to be agreed, monitored and reported.

Business Insight/Intelligence: Oversee the collection and dissemination of the high value business insight which will result from this programme. Working with Business Intelligence and Communications colleagues to ensure that this information is fully leveraged and communicated effectively to stakeholders and that actions are followed up.

Partners West Midlands: Working closely with the Head of Commercial Partnerships, provide the operation oversight of PWM engagement programme. Ensuring that it is aligned with the wider SRM programme and delivered in a similarly robust and structured way.

Department of Business & Trade Liaison: DBT will fund some of the delivery of this programme. It is therefore important that the Head of SRM take a key role in managing this partnership and achieving agreed service levels.

Leadership: Set clear business and personal objectives for direct reports and ensure they take ownership/accountability for their own personal development plans.

Qualifications
- Professional qualification or relevant degree, or equivalent experience in private or public sectors
- Evidence of continuous professional development

Skills and attributes
- A credible with the ability to lead a team, form a new function and build high quality external relationships at a senior level.
- Excellent communication / relationship management skills
- Able to work in a fast-paced environment and manage multiple projects, self-motivated and deadline-driven.
- Strong understanding and interest in business and the economic drivers.
- Data confident: Excellent analytical skills with proven ability to understand issues quickly, simplify complexity and provide insight and recommendations.
- Strong organisational skills with proven ability to respond to changing priorities and deliver to deadlines at short notice.
- Purpose Driven: Seeking to make a difference to the WM regional economy.
- Focus on developing others - coaching and mentoring approach.
- Creative approach and thinker
- Matrix leadership within a complex environment

Knowledge and experience
- Demonstrable experience implementing and or developing a new SRM function within a business.
- Considerable experience of leading a relationship/account management programme
- Private Sector experience.
- Experience of developing and leading a successful, delivery focussed teams.
- Experience of working with multiple external stakeholders
- An understanding of the West Midlands business representative and support eco-system