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Date Added: Wed 14/07/2021

Customer Service Executive

Leicestershire, UK
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Job Type: Permanent, FullTime

Salary: £15000 - £20000/annum

Are you passionate about cars and looking to build a career in the automotive sector? If so, this Product Genius role could be for you.
You don't need previous experience and you'll receive full training to become an expert on the full range of vehicles and will then use this knowledge to help customers make the right decision when they choose their next car.
It's not a sales role, perfect for an ambitious school leaver. You will provide a great customer experience whether in the showroom or on test-drives, in a friendly, non-pressurised environment. However, it's a great starting point for someone considering a career in sales, as you'll receive ongoing training and could realistically progress to a sales role once you've developed your skills and experience.
As a Genius, your responsibilities will include:
* Providing an engaging, warm first point of contact for customers, whether that's in the showroom or when responding to digital enquiries.
* Listening to customers to understand their needs, questions and aspirations.
* Promoting the brand, products and technologies, sharing information, features and benefits in a friendly, understandable way.
* Advise customers on Eco car ownership including EV grants, charging options and regenerative braking.
* Supporting off-site events, acting as an ambassador for your dealership and the brand.
* Supporting your knowledge and development through ongoing online and classroom-based training.
* Completing product presentations, test-drives and vehicle handovers, enhancing the customer experience at every point of contact.
We are looking for a Genius who has the following skills and experiences:
* A minimum GCSE grade 4/C in English and Mathematics.
* A demonstrable passion for technology, with an interest in gadgets, IT and a good understanding of websites, smartphones and Microsoft Office.
* Excellent customer service skills
* A full UK driving licence.
* Flexibility to work varied hours throughout the week.
As a Genius, your salary will be between £15-20K p.a. dependent on age. Plus a company pension and subsidised cars for family members.
To become a Genius please click apply online and complete the full application process.
We are an equal opportunities employment business and agency working on behalf of our clients and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age
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