Care Coordinator - Beccles Branch 

Full-time | Monday-Friday  

Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people's lives. 

What You'll Do 

• Coordinate rotas and allocate care/support staff to ensure continuity of care 

• Be the central contact for customers, families, and professionals 

• Support new referrals, care planning and customer communications 

• Maintain accurate records and use electronic monitoring systems 

• Line manage care/support workers and support with queries 

• Monitor service delivery, resolve issues and escalate where needed 

• Take part in the weekend on-call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment,managed from home. Paid in addition to salary at enhanced rate) 

WhatWe'reLooking For: