Avalon Housing is seeking a dedicated and proactive Supported Housing Officer to join an excellent supported housing business in West Yorkshire on a six month fixed term contract.

This part-time role (3 days per week) is mainly based across Leeds and Bradford, with one property in Hull that will require a visit at least once a month. In addition, the officer will be responsible for a new scheme that's about to be taken on in Nottingham - a single building comprising 11 units.

As a Supported Housing Officer, you will play a key role in providing an enhanced housing service for vulnerable customers with mental and physical disabilities. You will promote safe, sustainable, and successful tenancies through effective housing management, with a strong emphasis on antisocial behaviour casework, tenancy enforcement, and safeguarding.

Key Responsibilities of the Supported Housing Officer:

* Provide a responsive and person-centred tenancy management service, resolving issues quickly and professionally.

* Lead on managing antisocial behaviour (ASB) cases, including evidence gathering, issuing warnings, and liaising with partner agencies.

* Maintain a consistent presence at the Bradford scheme and conduct monthly visits to nearby properties and the Nottingham scheme.

* Build strong relationships with customers and care providers to identify risks and promote safe, inclusive communities.

* Act as the safeguarding lead for your patch, responding to concerns and escalating appropriately.

* Investigate and address tenancy breaches, supporting vulnerable customers while taking enforcement action when necessary.

* Support the management of voids and tenancy sign-ups, ensuring safe and timely lettings.

* Monitor communal areas for cleanliness, fire safety, and maintenance.

* Collaborate with the Housing Benefit Team to support timely housing benefit claims and income collection.

* Maintain detailed records of tenancy matters, ASB incidents, complaints, safeguarding issues, and property visits.

* Contribute to service improvement and customer engagement initiatives.

About You:

You will be a customer-focused individual with professional curiosity, strong communication skills, and a problem-solving approach.

Essential Requirements:

* Have proven experience as a Housing Officer, ideally within supported housing.

* Demonstrate a strong understanding of safeguarding responsibilities and procedures, with confidence in handling complex and sensitive issues.

* Have experience managing ASB cases and working effectively with local authorities and police.

* Be confident working independently, managing their own diary, and prioritising a varied caseload.

* Be comfortable working from Sutton House one day per week.

* Hold or be willing to undertake an enhanced DBS certificate

Desirable:

* Knowledge of tenancy law and housing management good practice.

* Experience supporting housing benefit claims.

If you are a compassionate and dedicated individual looking to make a real difference in the lives of vulnerable people, we encourage you to apply for this Supported Housing Officer position. Just get in touch with Matt at Avalon Housing