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DATE ADDED: Wed 17/10/2018

On-Call Services Coordinator

San Francisco, USA


Job Description

 PRIMARY DUTIES AND RESPONSIBILITIES: The On-call Services Coordinator acts as a resource, ally and advisor to Shelter participants, supporting in the routine operation of each Shelter by administering resident intake and monitoring of the floors for safety and order. Responsibilities include helping orient participants about the Shelter program, engaging them in Shelter activities, and supporting development of participant Service Plans. Each Services Coordinator will also provide information to assist in accessing services, and in maintaining a safe, clean, and comfortable environment for all. Even though On-Call Services Coordinators are not regular employees, their daily responsibilities are similar to Regular Services Coordinators and include:

1. Checking the interior (client living quarters, bathrooms, and community rooms) and exterior of the building on a regularly-assigned schedule to maintain a clean, safe environment.

2. Inspecting the facilities to maintain security and program compliance.

3. Maintaining Shelter Operation Logs according to procedure.

4. Performing all duties within the parameters of the Shelter Policy and Procedure Manual as well as the Standards of Care Policy.

5. Helping orient all clients to program rules and responsibilities of each Shelter.

6. Applying Shelter rules and regulations in a fair and equitable manner to all clients.

7. Maintaining Shelter records in an accurate, complete and legible manner (including attendance, disciplinary actions, eligibility status, bed assignments, late arrivals, etc.).

8. Answering phones, taking messages, attending to requests for information in a professional manner according to Shelter procedure.

9. When given access to the CHANGES system, maintaining client computer records according to HSA and Shelter procedures.

10. Assisting Shelter and client volunteers.

11. Reporting all building maintenance problems to Shift Supervisor.

12. Responding to all client requests and questions in a professional and courteous manner.

13. Reporting immediately any problems to Shift Supervisor in accordance with Shelter Policy and Procedure manual.

14. Attending and participating in daily shift change meetings.

15. Maintaining a clean and healthy environment for clients including the stripping of beds, clearing lockers, and clearing sleeping areas as assigned.

16. At end of shift, ensuring paperwork is complete and workspace is cleaned and organized.

17. Collecting, tagging, storing, and disposing of client property according to Shelter policy and procedure.

18. Honoring and abiding by agency rules of confidentiality.

19. Encouraging client participation in all groups, activities, and Shelter outings.

20. When the Shift Supervisor is offsite, coordinating with regular staff in order to make decisions for critical incidents relating to the operation of each Shelter. The Services Coordinator will immediately call the Shift Supervisor or any Site Management staff person for direction.

21. As needed, referring clients to the Shelters Behavioral Health Team and assisting clients in preparing, amending, and successfully completing participant Service Plans.

22. As needed, attending staff meetings or trainings even when outside of regular work hours.

23. Participating in all applicable staff trainings and staff meetings and performing all other duties as assigned.

REQUIRED QUALIFICATIONS: The successful candidate must hold either a High School Diploma or a GED equivalent with a minimum of six months experience working in a position where there is extensive customer service and interaction with the public. Experience working with homeless adults is crucial to the success of the selected candidate. On-Call Services Coordinators must have strong communication skills; a comprehension of ethics in social services; good general counseling and active listening skills as well as proven problem-solving and crisis resolution skills. S/he will also demonstrate excellent cultural competency.

Successful candidates must prove excellent reading and writing skills and possess prior paid experience working with homeless populations that use harm-reduction models. Prior work with mental health, disabilities, or substance abuse issues is preferred.

Although not all positions require a second language, candidates that are bilingual may apply for positions reserved for bilingual or multi-lingual candidates.

Must secure finger image screening and annual TB screening. Must be able to meet physical requirements of the position which may include lifting of up to 25 lbs.

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.


Company Description
Episcopal Community Services of San Francisco (ECS): “ECS helps homeless and very low-income people every day and every night obtain the housing, jobs, shelter and essential services each person needs to prevent and end homelessness.”

Episcopal Community Services, a nonprofit public benefit corporation, founded in 1983, operates shelters and Navigation Centers for homeless adults and manages and/or provides services at thirteen supportive housing sites, including three affiliate-owned developments, for formerly homeless single adults and families. Its team of behavioral health specialists serves San Francisco's shelters, and its case managers are on-site at all of the organization's housing developments. Additionally, ECS manages a senior day-center with congregate meals and case management, an adult education center, a culinary training program, as well as shelter-based meals and catering through its CHEFS Kitchens, a social enterprise.

ECS serves approximately 8,000 individuals annually. The organization has an operational budget of $40 million, assets of $5 million and employs nearly 400 persons. Additionally, ECS provides partnership management and asset management services to its housing affiliates, with annual operations of $6 million and assets of $42 million.

Role: On-Call Services Coordinator
Job Type:
Location: San Francisco,

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