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Date Added: Sat 10/07/2021

Customer Care Advisor - Telford

Shropshire, UK
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Job Type: Permanent, FullTime

Salary: £18000 - £20000/annum

Customer Care Advisor - Telford
One to One Recruitment is proud to be working with an established, large yet friendly company called Orbit Collections in Telford. Orbit works with some of the UK's biggest water companies and over the last 20 years have helped create tailor-made plans for thousands of customers and they are a leading specialist in the industry.
The atmosphere at the contact centre is fun, friendly and rewarding with something always going on to entertain and motivate staff. They offer the best training and support and can offer opportunities to build a long and happy career.
Everyone at Orbit is driven and passionate about showing each individual customer empathy and support and take the time to understand each customers' situation; this is to enable them to create a fair, manageable and customised plan to reduce their debt and to help them start paying their ongoing charges.
Do you have the following?
* A professional telephone manner, strong communication skills with a flair for conversation
* Excellent listening, problem solving and IT skills
* The ability to take ownership of calls through to resolution
* Understanding and patience
* The flexibility to work in a fast-paced environment and desire to work in a supportive, fun and friendly team
You don't need any technical expertise, but you should have a natural flair for conversation. In return you will be given the best training there is to offer, by our inhouse training team. Our training specialists will:
* Provide you with the knowledge of the industry
* Teach you the IT skills required to update all in-house customer management systems
* Build your confidence to work towards individual and team goals.
* The ability to understand their customers' needs
Salary: 37.hrs (£18,751) OR 40 hrs (£20,009)
Holidays: 31 days holiday (including bank holidays), increasing with service
Hours: Potential ability to work flexibly between the office and at home (subject to homeworking criteria)
Training & incentives:
Comprehensive induction, regular team building, competitions, prizes and fun days.
Refer a friend reward, paid on-top on your salary for any successful referrals.
A fantastic reward platform offering you cashback opportunities and discounts
Career progression opportunities
Please apply asap to this advert and your details will be forwarded onto ORBIT ASAP
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