AO - The Ultimate Destination for Your Career!

Our Rework Admin play a vital part in the customer journey by delivering excellence and assisting with any sales related queries.

Our ideal candidate will have a working have experience providing exceptional customer service and the knowledge to upload to our selling sites, e.g Ebay.

There are no individual sales targets for this role, you will be working in a small team environment dealing with inbound customer service queries.

We offer attractive internal development opportunities, and we provide full training on site.

Salary: £24,950.50 per annum

Hours: Monday-Friday 8.30am-4.30pm( 37.5 hours per week)

Job Type: Full time and permanent conttact

Location: AO Logistics, Latchford Building, Weston Road, Crewe, Cheshire CW1 6GH

Here's what you can expect to be doing:

Providing excellent customer service

Listing items directly onto our website

Replying to customer queries via phone, email, and messages through eBay

Taking inbound sales calls (no cold calling involved)

Process exchanges and refunds

Inputting orders

Updating stock on the system

General administration tasks

A few things about you

While working it is important that we all work together to stay motivated throughout the shift, therefore you must be able to work independently and work well within a team.

Customer Service experience (Essential)

Computer Literate (Essential)

Ability to work well with others

Ability to work well under pressure

Apositive helpful attitude

Able to solve problems

Our Benefits:

At least 5% contribution pension scheme

Healthcare Cashback Scheme

Exclusive Staff Discount

Enhanced Maternity, Paternity and Adoption Packages

Expression of wish service

Make a difference days (x2 fully paid charity days a year)

Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page