Join our team as we grow the ASB & tenancy enforcement team! We're excited to open x2 posts for dedicated ASB officers to help us make a difference. To work across the Lancashire area, where you'll play a key role in delivering a professional, responsive and victim-focused Anti-Social Behaviour (ASB) and tenancy enforcement service. This is a fast-paced and rewarding role where you'll manage complex and high-risk cases, support vulnerable residents and work collaboratively to create safe, sustainable neighbourhoods.

Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. 

Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - 

Requirements

• Deliver a high-quality ASB and tenancy enforcement service, managing cases from initial report through to resolution
• Investigate ASB, harassment, domestic abuse-related tenancy breaches and environmental nuisance
• Gather evidence through interviews, witness statements, risk assessments and home visits
• Assess and manage risk, ensuring safeguarding concerns are identified and escalated appropriately
• Apply relevant legislation including the Housing Acts, ASB, Crime & Policing Act 2014, Environmental Protection Act 1990 and Equality Act 2010
• Use a range of early intervention and enforcement tools including mediation, behavioural agreements and legal action
• Prepare legal documentation, liaise with solicitors and represent the organisation at court
• Work closely with partners including Police, Social Care, Mental Health teams and Community Safety Partnerships
• Provide trauma-informed support to victims and witnesses throughout the case lifecycle
• Maintain accurate case records and produce reports, statements and performance data
• Contribute to service improvement, policy development and sharing best practice

• Has experience working with customers in complex or challenging situations
• Has experience handling customer enquiries and complaints
• Has experience within housing, community safety, policing, legal or similar environments
• Is confident managing complex ASB or tenancy-related cases
• Has strong knowledge of ASB or housing legislation, or the ability to learn quickly
• Demonstrates excellent verbal and written communication skills
• Can work independently, manage a varied caseload and meet deadlines
• Takes a customer-focused, empathetic and professional approach
• Is resilient and able to manage sensitive and high-risk situations
• Is confident preparing and presenting cases in court
• You will also need a full driving licence and access to a vehicle for business use, along with a flexible approach to working hours to meet service demands.

Benefits

• Starting salary of £37,977 per annum
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• Hybrid working - You will plan your week by allocating one day for in-office collaboration with the team at BB1, while spending the remaining days working from home, on the patch, or in court. Occasionally, you may need to assist your colleagues.
• You will be working 37 hours per week, Monday - Friday (occasional evening or weekend working depending on business needs). Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension schemes - including Local Government Pension Scheme (LGPS)
• To view the full range of our award winning benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Full Criminal Disclosure, which will be carried out when a conditional offer is made.

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