Role: Retail Operations Manager
Location: Brighton & Hove
Hours: 40 hours per week
Pay: £50,000-£55,000 per annum

An excellent opportunity has arisen for a Retail & Operations Manager to join one of our longstanding clients, an exciting and growing business within the home improvement and services industry with worldwide locations.

Benefits:

Competitive base salary with performance-related bonuses
Comprehensive training and support provided
Clear progression pathway to business ownership

The Requirements:

Previous experience in a management role is desirable
Strong leadership and organisational capabilities
Sales-focused with commercial acumen and excellent interpersonal skills
Financial understanding including P&L and reporting
Proficient in Microsoft Office and CRM systems
Valid UK driving licence

The Role:

Oversee daily operations of a local showroom, ensuring a professional, organised, and brand-aligned environment
Lead and support a small team including sales consultants and operational staff
Manage the customer journey from initial enquiry to post-sale follow-up, ensuring an exceptional client experience
Deliver expert consultations on kitchen transformations, offering tailored advice on doors, worktops, appliances, lighting, and more
Prepare in-home quotations and close sales effectively, following up with potential customers as needed
Liaise with installers, suppliers, and customers to ensure timely and high-quality project delivery
Maintain showroom presentation to reflect the latest design trends and product innovations
Organise local marketing initiatives including events and community engagement
Act as a keyholder and manage opening and closing duties
Engage with internal stakeholders including finance, business development, marketing, and HR
Receive comprehensive training in preparation for potential future franchise ownership

If you're keen to join an exceptional team who can offer clear career progression, a supportive environment, and the opportunity to take ownership of a proven business model, then please apply to this Retail & Operations Manager role below or call Jamie Watson on (phone number removed) between 9.00am - 5.30pm