Head of Operations - Warehousing & Transport

East Kilbride

£65K - £75K + additional benefits

The Head of Operations will lead the in-house warehouse and outsourced transport operations, effectively managing the receipt through to delivery of product to commercial and home customers.

Responsibilities:

Warehouse operations, including receipts, pick, despatch, warehouse administration, inventory management, returns, waste and recycling processing.
Planning and management of transport providers of network and parcel services.
Effectively plan the warehouse and transport requirements for customer Installation services, and liaising with the Installations teams to ensure seamless delivery.
Lead the Service team in provision of technical support to customers and the management of spare parts availability and fulfilment.
Lead the Customer Service team to provide exceptional levels of support for customers.
Ownership and accountability for weekly costs vs budget and service KPI's at least in line with expectations.
Oversee daily planning of labour and equipment requirements.
Provide leadership, motivation, and development to the operations team.Experience:

Proven experience in managing warehouse and transport operations and customer service teams.
Expertise in logistics management procedures and best practices
Strong leadership skills with background demonstrating high level communication with key stakeholders.
Demonstrable ability to manage cost budgets.
Drive and determination to consistently deliver excellent customer service.
Proven ability to identify, evaluate and implement operational improvement initiatives.
Strong knowledge of warehousing, transport and customer service Key Performance Indicators (KPIs).
Strong decision making and problem-solving skills.

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