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Date Added: Mon 11/07/2022

IT Systems Technician

Hythe, Kent, CT21, UK
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Company: ADECCO

Job Type: Permanent, FullTime

Salary: £35000 - £45000/annum

IT Systems Technician

Due to key growth and investment in IT systems , my client a leading online retailer are currentley recruitng a IT Systems Technicians.

Job Description Summary

To provide comprehensive high-quality services and support to the business at the physical Head Office, Warehouse, store sites and the company cloud-based platforms. Ensure the ongoing security and optimum performance of the Servers and infrastructure to make sure service is maintained. Ensure high quality IT support services are delivered to the staff within an ITIL framework.Responsibilities

Main responsibilities

Delivers robust, efficient and professional operational IT service to all colleagues

Maintains documentation of systems, maps, procedures, user and technical information.

Responds to out of hours critical alerts as required.

Supports the IT Infrastructure, PCs, laptops, servers (physical and virtual), network storage devices and network communications equipment to provide continuous service to the business.

Supports the Internet & VPN connectivity and services: connection to general internet and specific external resources, including Microsoft Azure.

Supports the Telecoms equipment and services via the 3rd party providers.

Delivers technical support as part of an ITIL Service desk team to provide best in class IT service and support.

Maintains current knowledge of best practice through self-study, courses and CBT.

Liaison with 3rd party providers to ensure current software versions deployed are up to date.

Deliver appropriate security updates and patches are to maintain security.

Management, support and evolution of the Security suite deployed (to include physical firewalls, WAF platforms, endpoint protection and cyber security
Knowledge and experience

Basic network management (switches, routers etc)
Virtualisation platforms
VOIP telephony
Windows Server OS
Building new Servers
Windows Desktop OS
Office 365
ITIL service desk
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