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DATE ADDED: Tue 24/12/2019

Account Manager

London, UK


JOB TYPE: Permanent, FullTime

SALARY: 25000

HireRight have an exciting opportunity for an Account Manager to join their growing team in London. Job Title: Account Manager Location: London Salary : £25k plus Quarterly Bonus HireRight is the world's largest provider of employee background screening services. HireRight specialises in helping organisations of all sizes and locations efficiently implement, manage and control their background screening programs. We are currently looking for an Account Manager , to join our London team. This is an exciting role for someone looking to develop their career. Account Manager - Job Summary: Account Managers fulfil a crucial part of HireRight's offering, working as the day-to-day relationship partner for clients as well as co-ordinating with their Team Leader, Account Directors and other senior members of the Account Management channel. Acting as the day to day contact for a client or a number of clients; developing, managing and enhancing new and existing client relationships to ensure client retention, revenue and growth as well as promoting HireRight and its services through excellent client relations. Account Manager - Responsibilities: Client Care - Acting as a dedicated Account Manager responsible for overall relationship and client support for a number of key contacts. - Client Liaison - handling all levels of enquiries from clients - Building long term relationships with the assigned clients - Maintain and improve client satisfaction and performance; - Maintain up to date client documentation including Service Level Agreements and Terms of business, Meeting Minutes and Client Guides - Promoting and discussing new services with their clients - Handling SLA reviews of their clients - Communicating SLA changes to Service Delivery Teams - Leading frequent client meetings (face to face and/or conference calls) - Conducting client training - Generating MI reports and presentations - Setting up and maintaining corporate operating systems with client specific information and user access - Presenting marketing materials to clients and informing them about procedural changes - Providing technical support for client and candidates Interdepartmental cooperation - Liaising between Service Delivery teams and client when additional information needed in order to complete background screening report. - Cooperating with Service Delivery teams to ensure quality and timely service- including answering client specific questions from researchers. - Obtaining volume predictions from clients and feeding back to Operations Account Manager - Required Skills, Experience and Qualifications: - Good level English written and speaking; - Strong problem-solving skills; - Confidence and decision making skills; - Ability to analyse multiple pieces of data; - Ability to handle sensitive accounts; - Trustworthy; - Must be able to provide outstanding customer service; - Must be independent, eager to learn and patient; - Occasional overtime required; - Strong experience of relationship management - you will be responsible for day to day management of client/customer accounts; - Ideal candidate would have experience from working within a recruitment, banking or background screening industry or similar; - Excellent communication skills; - Strong prioritisation and multi-tasking skills; - Practical knowledge of MS Office software and e-mail applications; - Must have a basic computer knowledge. To submit your CV for this exciting opportunity, please click 'Apply' today! Please be advised that your application might be also considered for other positions within Hire Right