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Date Added: Thu 01/07/2021

Player Relations Advisors X 4

Newcastle under Lyme, UK
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Job Type: Permanent, FullTime

Salary: £20941/annum plus bonus

We at Work Lyf Group are currently recruiting Player Relations Advisors to work for one of our clients in the Newcastle-Under-Lyme area.

What you'll need to do

As a Player Relations Advisor, you will support key business areas across the business to achieve their set goals. You will be required to work closely with key stakeholders across the company, especially our Customer Support Team, Compliance Team, Social Responsibility Team, Marketing, Product and Gifting and Events teams.

Your experience and skills

* Motivated to succeed, enthusiastic, confident, dedicated, proactive and driven

* The ability to think like a player and empathize with a range of emotions,

* Clear articulation of the player benefits for different campaigns to support the player and the business,

* A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines,

* Ability to work individually and as part of a team

* Good interpersonal skills and the ability to build rapport at all levels with stakeholders and players,

* Knowledge or experience of online gambling industry, including slots, bingo and casino,

* Excellent organizational and time management skills,

* Logical thinker with creative problem-solving ability,

* Excellent verbal and written communication skills,

* Computer proficiency,

* Good understanding of interpreting data.

The person we are looking for

* Passionate - a love of excellent customer service and relationship building is imperative.

* Versatile - if you can wear more than one hat at a time, and juggle multiple tasks in parallel (often with changing requirements and priorities); that's a start!

* Team Player - it's not a one-man show - you need to work tirelessly with your stakeholders and peers and be able to interact inclusively and effectively with people at all levels.

* Decisive - we like people who have the ability and experience to make decisions on their own.

* Dependable - we pride ourselves in being there for our Players 24 hours a day 365 days a Year. So we need people who can be here, whatever the time of day or night.

* Creative - we like fresh, exciting and outside-the-box, a willingness to innovate and explore new ideas is essential.

* Successful - we're keen on people who set their goals - and achieve them.

* Adaptable- during the current climate, we want people to be able to adapt to change, whether this be having the ability to be flexible working from home or in an office environment.

What can we offer?

* Competitive salary including a further 35% uplift on the hourly rate for any unsociable hours you may work.

* Generous performance bonus.

* Private Healthcare scheme.

* Free on-site parking.

* Enhanced Maternity/Paternity/Adoption pay.

* Ride to Work Scheme.

* Virgin Tribe - access to exclusive Virgin offers and experiences.

* Life Assurance (x3 salary).

* Contributory Pension Plan
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