Resident Liaison Officer Roles Available (Perm)

Working with a large Housing Contractor in SE London

Must have full driving licence

Duties

Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
Liaise with and set the standard for contractors and their RLO's (and where appropriate consultants) engaging with residents.
Take an active role in developing, agreeing and managing the resident's consultation plan for individual projects.
Agree with contractors the resident's information packs, and format and content of updates to residents, including newsletters using a variety of media outlets.
Coordinate the temporary or permanent re-housing of residents, where necessary.
Advise Project Managers of the likely effects of capital works on residents.
Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments.Who are we looking for?

Proven RLO experience
High level of computer literacy in MS Office, (Word - Intermediate, Excel - Intermediate, Outlook - Intermediate)
People management skills
Competent, clear and concise writer
Excellent verbal communication skills