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Date Added: Mon 01/11/2021

1St Line Server Support Analyst

Swindon, UK
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Company: ECS RESOURCE GROUP LTD

Job Type: Permanent, FullTime

Salary: £27000 - £30000/annum

1st Line Server Support Analyst - Swindon - Shift Work - £27,000 -30,000

My client is looking to recruit several 1st Line Server Support Analysts based in Leeds. You will be the first point of contract to there customers.

Tasks…

Event monitoring - responding to events in 2 event monitoring systems, and ensuring these are translated into tickets (requires manual creation of tickets)

1st line point of contact for customer - Responding to calls from customer, ensuring tickets are picked up and directed to the appropriate teams

Escalation to support teams - Ensuring high severity tickets are called out to engineers and picked up, including OOH's call outs where required.

Technical skills….

Knowledge of Windows servers.
Basic knowledge of Unix/Linux, VMware and/or Cisco.
Previous 1st line support experience
Excellent Telephone manner and customer service skills

**You will be required to work shifts on a 24 x 7 operation. Shift pattern will be: 2 days, 2 nights, 4 off (repeat)**

**Must be eligible to gain SC Security Clearance & NPPV3 for this position**

Please apply for further information..

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: https://(url removed)/work/equal-opportunities-employer

In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://(url removed)/work/flexible-application-process
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