Position Summary (Main Purpose)

To monitor the core network, action all tickets logged with the Network Operations Centre, troubleshoot and to follow due process facilitating repairs or directing tickets to the relevant departments.

Working Conditions:

• Office based rotational shift roster which will include weekends and publics holidays. 
• Required to work overtime as and when required.

Key Responsibilities

• Ticket Tracking
• Regular feedback to Clients
• Dispatching Technicians
• First line Checks
• Troubleshooting
• Maintain SLA
• Network Monitoring
• Escalation coordination
• First Line Checks
• Troubleshooting Connectivity, Voice and Security

Skills 

• Excellent Communication Skills
• Must be self-motivated, attentive to detail and always follow through
• Strong client facing and teamwork skills
• Critical thinking and Problem Solving
• Execution of all process activities in a timely and accurate manner
• Sound Time Management
• Microsoft Excel

Competencies

• Rotational Shifts
• Able to work under pressure
• Team Player
• Ability to organise and coordinate 

Qualifications and Experience                                   Hard Skills Required

Character Traits