Fixed Term Contract (Up to 9 Months)

Purpose of Role

To work as part of our HR Advisory team, based within our Central Support Office in Darlington or working from home to provide high quality remote ER / HR support and advice to managers in a focused way and within SLA. You will manage and monitor a wide range of cases which are escalated from our HR Helpdesk that vary in complexity, including supporting the defence of ET claims.

Dealing with a high volume of cases in a fast paced environment you will upskill and empower our Home Managers and Area Directors to make sound and balanced decisions in relation to their teams, which support the HC-One vision to be the first choice care home for those in the communities we serve, their Relatives and our Colleagues.

Your role will involve:

• Working with the Regional HR Manager to deliver a high quality service and the best support to the care homes we serve.
  
• Advising, coaching and guiding our Home Managers on how to proceed with any absence, performance, conduct, grievance and capability issues following best practice and ensuring compliance with employment law.
  
• Responding effectively to queries and using your experience to influence the appropriate course of action and escalating when needed.
  
• Building good relationships with Home Managers, Area Directors and our Regional HR Colleagues, highlighting significant trends and working in collaboration to achieve the best for our homes.
  
• Assist with the creation and updating of policies and procedures to keep them aligned with legislative requirements and maintaining our ethos of being The Kind Care Company
  
• Continuous professional development, keeping abreast of forthcoming employment law, emerging case law, changes and best practice, as well as sharing/using our case experiences to learn and improve, informing our coaching and processes.
  
• Leading or supporting appropriate projects when required
  
• Creating and maintaining accurate records of all calls received and advice given.
  

 Essential Skills and Experience:

• Significant experience working in Human Resources in an Employee Relations Advisor role or something very similar where you have experience of handling a variety of Employee Relations issues
• CIPD qualified, you can demonstrate knowledge of legal requirements and best practice ideas in a similar industry
• Strong working understanding of Employment Law&HR ‘best practice’ industry standards.
• Strong working knowledge of ER issues such as, Discipline, Grievance, Suspensions, Performance Improvement and Sickness absence and the ability to apply these to a variety of situations using a pragmatic and commercially focused approach
• Experience of supporting the defence of ET claims
• Excellent communication skills, both verbal and written and demonstrating strong relationship building and networking skills. Interacts with others in a sensitive, respectful and effective way.
• Excellent customer service skills and the ability to work well and adapt your style to suit different audiences
• IT literate to include the use of Microsoft Office
• Ability to prioritise workload and plan time effectively, working on your own initiative, proactively and at pace to deliver required milestones 
• Working to tight deadlines whilst responding to last minute changes within these
• Ability to analyse management information to drive decision making
• Leads by example, is open to feedback and demonstrates the values of the company
• A sharp eye for detail as well as being curious and intuitive, leading to creative solutions and approaches  
• Ability to make rational judgements based on relevant information and able to provide relevant options and risks

Desirable Skills and Experience:

• HR / ER Advisory experience within the social care sector
• Demonstrable experience of designing&delivering HR related training
• Experience of HR Project Implementation
• Experience of case managing ET claims
• Experience of working in partnership with a field based HR team
• Experience of TUPE and Redundancy
  

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 300 care homes across the United Kingdom.

We are very proud of our outst