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DATE ADDED: Tue 29/10/2019

Help Desk Analyst I

Boca Raton, FL, US


JOB TYPE: Contract, FullTime

If you excel at coming up with creative solutions to technical issues, you might be right for this job. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We encourage candidates with strong problem-solving skills and a passion for making effective change within an organization to apply to this Help Desk Analyst position. This Help Desk Analyst role is located in the Boca Raton, Florida area and is a long-term temporary-to-full-time opportunity.

Your responsibilities in this role

- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

- Assist and follow up on technical help tickets submitted via phone, email, and walk-ups

- Independently investigate and implement solutions to technical issues

- Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally- Strong problem-solving skills

- Prior experience with IT support ticketing systems

- Comprehensive knowledge of Active Directory

- Proven experience in installing and configuring operating systems, networked and local printers, and business applications

- Familiarity with basic networking concepts

- Demonstrated knowledge of user administration and bug fixing in a client server environment
- provided by Dice