My client is seeking an experienced and driven Head of Estates to lead a flagship residential development in London. This is a senior, high-impact role with full responsibility for estates and facilities management across a dynamic and growing community.

You will oversee a large-scale mixed-use scheme, ensuring high standards in operations, compliance, and customer experience. This includes leading on-site teams, managing contractors and planned maintenance programmes, and maintaining a safe, efficient, and well-presented environment.

This is a visible leadership role for someone who thrives in a fast-paced setting and enjoys combining operational delivery with strong stakeholder engagement.

Key Responsibilities:

• Lead the day-to-day estates and facilities management operations, ensuring a safe, compliant, and well-maintained environment.
• Oversee hard and soft services, including maintenance, cleaning, security, waste, and public realm management.
• Manage PPM programmes and contractor performance to ensure high-quality service delivery.
• Take ownership of fire safety, health & safety, and regulatory compliance across the estate.
• Serve as the main point of contact for residents, leaseholders, and stakeholders, ensuring excellent communication and service.
• Develop, mentor, and lead the on-site team, fostering a culture of accountability and high performance.

Your Experience:

• Senior experience in estates, facilities, or operational leadership within residential or mixed-use developments.
• Background in BTR, large-scale residential, or mixed-use environments.
• Strong experience in managing contractors and service partners to deliver high standards.
• Solid understanding of health & safety, fire safety, and compliance frameworks.
• Proven leadership and team development skills, with the ability to motivate and inspire staff.
• Excellent stakeholder management and communication skills, engaging clients, residents, and partners effectively.

Please call me on or connect with me on LinkedIn (Johan Keutcha) and send me a message there.