Summary of Qualifications
Diagnose residential customer sewer and drain problems, provide a series of solutions and help customer select their choice(s) and then perform the cleaning. Previous plumbing experience and sales experience a plus but not required. Must be able to lift at times up to 150 lbs.. Must have a a valid driver’s license with a good driving history to operate the company vehicle. Simple mechanical abilities and aptitude are needed to operate equipment. Must set up work areas and keep the work space clean and orderly. Must represent the company professionally at all times with a positive and helpful mindset. Expected to help set up and hand off jobs to additional coworkers via referrals for work required.
Required to handle money, receipts and company property.
Level of Work
At its best the position requires a high-level selling. Plumbing repairs and complex diagnostics in structures from large commercial businesses down to small residential homes.
Knowledge of potable water supply and pressure. Knowledge of sewer and storm water and drain vent systems.
After training, be able to work independently in their own company vehicle. Operate equipment in a safe manner. Keep truck well maintained, including washing the outside and cleaning the inside of the truck to meet the company standards. Must represent the company in the professional attire and use all safety equipment needed to perform the tasks of the job. Must keep the company equipment clean and safe and report to the Manager any equipment needing repaired immediately.
Essential Job Functions
The trained Technicians go to the customers sites to sell jobs and complete repairs. They need to complete the repairs in a timely manner. Thoroughly explain the details of the work and communicate to the customer what the services are being performed. All work completed in the home must provide a benefit to the customer.
Typically working in outside weather condition. Often working inside homes. Often basements and crawl spaces. May be required to lift heavy objects in bad angles. May work days, evenings, weekends, and holidays.
A valid driver’s license required with a good driving history. A plumbing experience is preferred but not required. CDL is also a benefit, but seldom mandatory.
Skill, Knowledge, Abilities and Requirement:
· Customer service experience and sales is preferred
· General construction background is preferred but not required
· Previous plumbing experience preferred, at least one year
· Use of a IPad for dispatching
· Responsible for handing money and checking into the office daily with payments and receipts
· Conducts routine inspections
· Follows safe working procedures
Core Behavioral Attributes:
Our business lends itself to people who are money motivated. The Technician needs to have good customer relations and problem resolution skills. They need to be able to work with a variety of people as many of our customers are in distress and can be frequently aggravated, this can require patience and understanding on the Technician. Pride in work is important and pride in Our Team.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Plumbing residential and commercial. Great opportunity to join one of the largest Roto-Rooter organizations in the country! We are the leaders in emergency plumbing service and repair business, serving customers 24 hours a day 7 days a week.
We are looking for motivated, customer minded people. With the ability to work independently and have problem solving skills. Our customer's deserve nothing less than honest, hard-working people.
Role: Service Technician
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