A thriving company in the distribution sector is expanding its customer team and is seeking a Customer Support Executive. You'll be joining a small, friendly team that's passionate about providing exceptional support and making sure every customer feels valued.

Along with a salary of up to £40,000 per annum, you will receive a range of benefits, including 27 days' holiday plus Bank Holidays, private medical insurance, life assurance, a substantial employer contribution pension scheme, volunteer days, a cycle-to-work scheme with onsite showers and bike storage, personal development and learning opportunities, plus much more!

This is an office-based role, with free onsite parking (EV charging available). They have great break areas, outdoor spaces, and enjoy team socials including BBQs, quiz nights, and a Christmas party!

What you'll be doing as a Customer Support Executive:

Processing and managing customer orders using SAP
Responding quickly and helpfully to customer enquiries via email, online portals, and live chat
Handling pricing queries and arranging special delivery requests with couriers
Working closely with the global planning and logistics teams
Investigating and resolving any customer complaints with care and attention
Using Excel, Teams, CRM systems, and AI tools
Being involved in continuous improvement initiatives
We're looking for a Customer Support Executive who:

Has previous experience in order processing using SAP (essential)
Is confident using IT systems - experience with e-commerce platforms and live chat would be a real bonus
Communicates clearly, confidently, and professionally with customers and colleagues alike
Has a genuine passion for delivering a brilliant customer experience
Is curious, proactive, and enjoys being part of a supportive team
This role has been created due to expansion, so you'll be stepping into a business that's investing in its future, and yours!

You will be working Monday-Thursday, 09:00-17:30, with a discretionary early finish at 16:00 on Fridays.

To apply for this role as Customer Support Executive, please click 'Apply Online' and upload an updated copy of your CV.

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