Recruitment Support Officer (Temporary Role) - £12.60 per hour - Hybrid (Newport, Wales)
Duration: 12 months (Potential Extension)

Are you looking to build your career in a dynamic and supportive environment? My client is recruiting Recruitment Support Officers to join their team. This is a fantastic opportunity to work on meaningful Central Government recruitment campaigns while gaining hands-on experience in a high-volume, service-driven environment.

What You'll Do:

Be the first point of contact for applicants and hiring managers
Handle incoming calls, live chats, and emails related to recruitment processes
Support internal teams by gathering information from applicant tracking systems and escalating more complex queries
Deliver exceptional customer service and support throughout the candidate journey
Maintain accurate records and ensure compliance with processes
Highlight and contribute to service improvements
Collaborate closely with team members to ensure service level agreements (SLAs) are consistently metShift Model & Hours:

Hybrid working: 2 days in-office (currently Thursday & Friday), 3 days from home
Office Location: Newport
Working hours: Monday to Friday, 8:00 AM - 6:00 PM (flexible shift rota within these hours)Training & Support:

On-the-job training provided (no formal classroom training required)
Continuous support and guidance from experienced colleagues and line managersKey Skills & Attributes:

Essential:

Excellent communication and interpersonal skills
High level of accuracy and attention to detail
Ability to work effectively in a team
Strong customer service focus with a professional manner
Organisational skills and the ability to multitask
Problem-solving mindset with a proactive attitudeDesirable:

Comfortable navigating internal systems and following structured processes
Numeracy and data entry skills
Experience in a contact centre or customer service environment (preferred, not required)Ready to take the next step in your career? Apply now and become part of a team that values your contribution and offers real opportunities for growth.

Brook Street NMR is acting as an Employment Business in relation to this vacancy